We’ll take it back—EXCEPT TOYS—within 14 days of purchase in the store or the date of the online order.
Receipt, original bags, tags and packaging must be included or return will not be accepted. We reserve the right to deny or restrict returns!
Lupine warranty - Please bring your unusable damaged product to the store and we will exchange it for a new identical item (limits apply). Wear and tear (dirty, old or frayed around the edges) is not covered. The item must be non-functional. Limit 3 in-store exchanges. See below for additional details.
Additional Warranty Information For Select Products
The following products come with manufacturer warranties handled directly with the manufacturer:
Lupine Brand Pet Collars, Harnesses and Leads - Lupine offers customers a lifetime warranty on manufacturer defects, accidental damages where the item is no longer unusable. Warranty exchanges may be handled with us at the store (up to three times), or directly with Lupine Pet. Wear and tear (dirty, old or frayed around the edges) is not covered. The item must be non-functional. We reserve the right to refuse an exchange if the item appears to have been willfully damaged. Also, we will handle a maximum of 3 exchanges per customer in the store. After the three, you must contact Lupine directly. Please see this link for more information on Lupine's return process: https://www.lupinepet.com/guarantee/
PetSafe Brand Products - PetSafe provides a 1 year warranty on their products. Information on the warranty and instructions can be found on their web site at: http://www.petsafe.net/support/policies-and-terms/warranty-information.
Planet Dog - For Planet Dog toys, please see additional information on their web site at: http://www.planetdog.com/contact/customer-service
West Paw - For West Paw Design toys, please see additional information on their web site at: https://www.westpawdesign.com/customer-service/our-team/guarantee.
Outward Hound - The Outward Hound family of products* are covered by a 45 day replacement guarantee by Outward Hound. Any item having a regular retail price of $9.99 or higher may be returned once for a free replacement. The replacement item must be identical to original item. Refunds for the original item are not offered by Outward Hound.
Dog Gone Holistic is authorized to accept and process an Outward Hound replacement on your behalf. Please bring the original item, or a majority of the pieces of the item, to the store where purchased. A receipt is also required. If you do not have a receipt but you do have a Dog Gone Holistic account, we may be able to reprint the receipt required. If you are unable to provide a purchase receipt and we are unable to find the purchase on your account, no replacement will be offered per Outward Hound.
For more information, please see Outward Hound’s replacement guidelines at: https://outwardhound.com/faqs/
Outward also offers replacement parts for select items. For more information see: https://outwardhound.com/faqs/
*The Outward Hound family of products includes the following brands: Outward Hound, Petstages, Nina Ottosson, Planet Dog and Charming Pet.