Dog Gone Holistic participates in a frequent buyer rewards program called "Astro Loyalty". Through this program, customers earn "punches" on electronic cards for certain purchases of food, treats and select additional products. These punches can be redeemed for free goods. If you shop both of our stores, or shop online, punches should be combined automatically. (If you believe you are not seeing all of your purchases, please let us know and we can investigate and correct.)
If you have created an account on our online store, any product you buy that is eligible for our frequent buyer program will automatically receive a punch on your card for the purchase. If you check out as "guest" (i.e. do not create an account), you are not participating in the frequent buyer program and will not earn punches towards free products.
You may view your frequent buyer cards and punches at any time by using the Astro Loyalty mobile app, or by logging into our online store and clicking your name in the upper righthand corner.
To see what's included in Astro Loyalty and what purchase requirements must be met, please select your favorite store:
Astro Loyalty - FishHawk
Astro Loyalty - SouthShore
Note that not all products displayed on the above links are stocked in our stores, but may be available as a special order.
Redeeming A Free Item Online
When you have all of the punches on a card, you may redeem your free item online. Add the item to your cart and go to checkout. In the checkout when you get to the list of frequent buyer cards, scroll down until you find the proper card and click the "redeem" button under the card. The price of that item will be applied to your cart as a discount.
When you redeem a card for a free item, the cart will still show sales tax due. In the store, we pay the sales tax for you. The only way not to pay the sales tax is to undo the redemption, remove that item from the shopping cart and come to the store to purchase the item. Please make sure you undo the redemption so that we can redeem it for you in the store.
When you are in the cart with an item that will be your last punch on the card, you cannot also add the free item to your cart. The reason being is that your card is not punched until the purchase is paid and complete. You can turn around and create a second order just receive your free item.
If you are in the cart and select to redeem a free item and then change your mind, make sure you go back to the cart and scroll down to the card and click "unredeem" to undo the redemption.
Last updated: 9/3/2020